BY Erika Clegg | Bring Positive Energy | 20/01/2021
Summary of your role
As an account manager, you provide focused and reliable management of the daily aspects of a number of clients and their projects, internally and externally. You work with the wider Spring team to draw in specific skills and are primarily responsible for maintaining pace, accuracy, communications and delivering effective, profitable outcomes for agency and client alike.
You are focused, capable and highly motivated to deliver great work. The pace and expectations of agency life are things you know well, and find energising not daunting – and you’re great at finding ways to tackle new challenges. You’ve got a keen eye for opportunities to succeed, and a great work ethic to back that up. You’re a fan of the detailed planning spreadsheet, champion of deadlines and always find a way, not an excuse. You maintain your cheer even under pressure, know how to help people deal with their own pressures, and are delighted to be part of a thriving, successful team of people. You can juggle multiple projects, have experience within brand and marketing agency, and always work to ensure quality and accuracy. You’re a people person with boundless energy, limitless enthusiasm and exceptional levels of commitment.
Our Ethos, and your role
Springers all sign up to our Ethos: Bring Positive Energy, Know What Matters, Make Excellent Work, Improve People’s Lives and Live our Vision (as agents for change). In the context of your role, consider not just how these points impact on the work you do, but also your relationships with colleagues, input to agency life and how you represent Spring outside the agency. The Ethos binds us all, allows us to be honest in our dealings with one another, and forges a strong bond between everyone on the team.
Best practice: Account Management Processes and Procedures
(supplied to everyone in client services)
KPIs and reporting
Colleague management and support
1. Draw up clear and simple creative, content or production briefs for work, including outline of work, technical requirements, background information, deadlines, as much final content as possible and other important details. Send to the relevant Spring team with photos etc they will need.